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Data security and confidentiality for your practice

Healthcare professionals rightly demand data protection. ColocPro stores no patient records — only administrative practice data, hosted in the European Union.

What ColocPro stores — and what it doesn't

ColocPro manages scheduling, charges, administrative documents and colleague messaging. No clinical data, patient records or consultation billing.

Security measures

  • EU Supabase hosting
  • TLS encryption in transit
  • Encryption at rest
  • Strict practice isolation
  • Secure member authentication

GDPR compliance

ColocPro processes only administrative practice management data. Each practice is responsible for its own data.

ColocPro benefits

EU hosting

Data stays in the European Union.

Zero patient data

No medical record risk.

Isolation

Each practice is walled off.

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Frequently asked questions

Is ColocPro GDPR compliant for health data?
ColocPro does not process patient health records. It manages administrative practice data (scheduling, charges, internal documents) hosted in the EU under GDPR. See our privacy policy for details on your rights.
Where is data hosted and who is the infrastructure provider?
Application data (database, authentication, files) is hosted by Supabase in the European Union (eu-central-1, Frankfurt). The web app runs on Vercel. Transactional email is handled by Resend. The full list of subprocessors is in our legal notices and privacy policy.
How are backups performed?
Supabase runs automatic daily database backups with retention depending on the infrastructure plan. Uploaded files (PDFs, documents) are stored redundantly in Supabase Storage on the same EU infrastructure. ColocPro commits to reasonable efforts for availability and data protection.
Can I export all my data if I leave ColocPro?
Yes. Team and SCM plans include PDF/Excel charge exports from the app. All documents can be downloaded individually at any time. If you wish to leave ColocPro, contact us at contact@colocpro.fr: we export your practice database and deliver it along with your files — your GDPR portability right.
What happens if ColocPro shuts down in a few years?
You retain ownership of your content. If the service stops, ColocPro will notify users with reasonable notice and export each practice's database to return it to users. Your administrative documents are not locked in a proprietary format.
Are PDF documents backed up and exportable?
Yes. Uploaded PDFs and other files (leases, insurance, policies) are stored in Supabase Storage in the EU, with the same encryption and redundancy as the rest of the platform. Authorized members can view and download them. They are included in the full export provided when you leave.
Is two-factor authentication (2FA) available?
Yes — two-factor authentication (2FA) is being rolled out for all accounts. SCM plan organizations can already use SSO/SAML for centralized authentication. Contact us to be notified as soon as 2FA is available on your account.
What is the support response time?
By email at contact@colocpro.fr: response within 1 business day for all users. The SCM plan also includes a dedicated account manager for personalized support.

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